Top-Up Your XOX MOBILE Account

You can buy a top-up card from any authorised dealer in the form of:

  • Top-Up Card / Voucher at any XOX MOBILE Authorised Dealers
  • Electronic Code / Top-Up Slip at Top up your XOX MOBILE operator card
  • Top-Up via XOX Self-Care Portal
  • Top-Up via MyXOX APP

Top-up your prepaid account via:

USSD

  • a. Top-up your own prepaid account: Key in *132*1*< 16-digit Pin Code ># and press
  • b. Top-up your friend’s account: Key in *132*1*< 16-digit Pin Code >*< Mobile Number ># and press
  • EXAMPLE: *132*1*< 16-digit Pin Code >*010300XXXX# and press

SMS

  • Top-up your own prepaid account:
  • Key in REC< space >PR< space >< Your 16-digit Pin Code > and send to 28899
  • EXAMPLE: REC PR < 16-digit Pin Code > and send to 28899

CALL

  • Dial 13322 from your XOX MOBILE.

Balance Enquiry

You can check your balance via these 3 options:

USSD

  • Key in *132# and press
  • Key in *150*1# and press (for ONEXOX)

SMS

  • Key in BAL and send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758)
  • Key in BAL and send to 22111 (For ONEXOX)

CALL

  • Dial 13322 from your XOX MOBILE for immediate notification of your balance

Transfer

Transferring Credit

SMS

  • ONEXOX to ONEXOX only: TRNS (space) MA (space) (Mobile Number) (space) MA (space) (amount) (space) PIN
  • From DA to MA : TRNS (space) DA (space) (amount)

Sharing

Enjoy data,minutes and sms sharing with all XOX MOBILE numbers!

SMS

  • DATA : (recipient number) D (quantity) (pin) to 23388. Eg to share 1GB type, SHARE 0103333010 D1 1234. Type D0.5 for 500MB.
  • VOICE: (recipient number) V (quantity) (pin) to 23388. Eg to share 30mins type, SHARE 0103333010 V30 1234.
  • SMS : (recipient number) S (quantity) (pin) to 23388. Eg to share 10SMS type, SHARE 0103333010 S10 1234.

Mobile Internet Plan

It’s Easy to Subscribe to XOX MOBILE’s Internet Plan

Subscribe to XOX MOBILE Internet Plan:

SMS

  • For RM28/month (1.5GB)* : SMS DATA PROMO1.5GB and send to 23388
  • For RM48/month (3GB)* : SMS DATA PROMO3GB and send to 23388
  • For RM58/month (4GB)* : SMS DATA PROMO4GB and send to 23388
  • For RM3/day (100MB) : SMS DATA D100MB and send to 23388
  • For RM7/day (250MB) : SMS DATA D250MB and send to 23388
  • For RM10/week (250MB) : SMS DATA W250MB and send to 23388
  • For RM18/month (500MB)* : SMS DATA M500MB and send to 23388

Increase your data quota:

You can increase your data quota at any time within your subscription period!

SMS

  • a. To subscribe 100MB add-on data volume: Key in DATA< space >ADD< space >100 and send to 23388
  • b. To subscribe 200MB add-on data volume: Key in DATA< space >ADD< space >200 and send to 23388
  • c. To subscribe 300MB add-on data volume: Key in DATA< space >ADD< space >300 and send to 23388
  • d. To subscribe 1GB add-on data volume: Key in DATA< space >ADD< space >1GB and send to 23388

Turn off the auto renewal function:

SMS

  • Key in DATA< space >OFF and send to 23388

Family n′ Frens

The best voice call ever for the 15 most important people on any mobile network and Telekom Malaysia fixed lines.

Manage your Family n’ Frens via SMS:

SMS

  • a. To activate Family n′ Frens: Type FNF< space >ON and send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
  • b. For Help: Type FNF< space >HELP and send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 2211 1(For ONEXOX)
  • c. To add: Type FNF< space >ADD< space >< Mobile Number > and send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
    Example: Type FNF ADD 010300XXXX and send to 28899
  • d. To delete: Type FNF< space >DEL< space >< Mobile Number > and send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
    Example: Type FNF DEL 010300XXXX and send to 28899
Registration of first fifteen (15) numbers for #prepaidplus, XOX Prepaid, Penang 1758 or first ten (10) numbers for ONEXOX is free of charge. Any subsequent change of numbers will be charged RM1 each. Family n’ Frens call rates are applicable for domestic calls only.

IDD

This service allows you to make international calls using your mobile phone.

Country Country Code Prepaid (Direct Dial)
Fixed (RM/30sec) Mobile (RM/30sec)
AUSTRALIA 614 0.09 0.44
CANADA 1 0.08 0.08
CHINA 86 0.06 0.10
HONG KONG 852 0.08 0.10
INDONESIA 62 0.62 0.66
SINGAPORE 65 0.09 0.13
TAIWAN 886 0.35 0.35
THAILAND 66 0.18 0.19
UNITED KINGDOM 44 0.10 0.45
UNITED STATES OF AMERICA 1 0.09 0.09
  • 60 seconds/block
  • 30 seconds/block
Terms and Conditions apply. Prices subject to change without prior notice.

To make IDD calls:

CALL

  • Dial 00< Country Code >< Area Code >< Mobile Number > and press

International Roaming*

As XOX MOBILE comes with International Roaming Service activated by default, you can immediately enjoy staying in touch with the world.

Short Code Roaming

USSD

  • Type *136*< Country Code >< Mobile Number ># and press Example: Type *136*6010300XXXX# and press

Short Code Roaming

CALL

  • Type +< Country Code >< Mobile Number > and press Example: Type +6010300XXXX and press
* Rates are subject to change without prior notice, for further information please refer to www.xox.com.my

IVR Change Language

XOX MOBILE IVR (Interactive Voice Respond) system and XOX MOBILE SMS service info by default are in Chinese language, if you wish to change the default language, please refer below:

To change IVR language:

SMS

  • a. To switch to English language: Key in LANG< space >ENG send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
  • b. To switch to Chinese language: Key in LANG< space >CHI send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)

To seek for help on how to change IVR language:

SMS

  • Key in LANG< space >HELP send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)

Loyalty Points

To redeem free SMS with your Loyalty Points:

SMS

  • Key in LYT< space >RED< space >SMS< space >< SMS Amount > send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)
    Example: Key in LYT RED SMS 100 send to 28899

To check your Loyalty Points:

USSD

  • Key in *132# and press
  • Key in *150*1# and press (for ONEXOX)

If you need help regarding Loyalty Points:

SMS

  • Key in LYT< space >HELP send to 28899 (For #prepaidplus, XOX Prepaid, Penang 1758) or 22111 (For ONEXOX)

Validity

Prolong your XOX MOBILE validity with simple steps below:

SMS

  • 6 Months Validity Extension (RM18): Key in VALID< space >6 and send to 22111 (For ONEXOX); Or 28899 (For other prepaid)
  • 12 Months Validity Extension (RM25): Key in VALID< space >12 and send to 22111 (For ONEXOX; Or 28899 (For other prepaid)